Running Through Walls: The Doctor is Online

Hill Ferguson joined Doctor on Demand as CEO in 2016. Venrock’s Bob Kocher talks to Ferguson about his first day on the job and hallmarks of a successful founder to CEO transition, including the delicate balance of fixing problems while preserving what’s already great with the company. Ferguson was on the employee side of this transition in previous roles, and learned the importance of creating an environment where all employees, regardless of position, feel comfortable asking questions. They also discuss Ferguson’s product expertise, and how he views all products as solutions to problems. What products inspire him? Those that help humanity and create economic value while improving people’s lives. Hint: not foie gras delivery. Ferguson also shares the nuances of recruiting doctors for telemedicine and what a good day looks like for Doctor on Demand’s physicians.

Running Through Walls: Data Driven Healthcare

Farzad Mostashari, founder and CEO of Aledade, speaks with Bob Kocher at Venrock about bringing a data-driven approach to solving problems and the importance of knowing the question you want to answer, so you can apply the appropriate analysis. Mostashari, who went to medical school, knew quickly that he would not pursue a traditional career as a physician. In medical school he was an outlier, asking questions about population/public health, and then during his residency was mostly curious about the systems, so it’s no surprise that Mostashari went on to hold positions with the Centers for Disease Control and Prevention, New York City Department of Health and U.S. Department of Health and Human Services. Despite loving government service, Mostashari saw an opportunity to improve healthcare through Accountable Care Organizations, that would be better for patients, better for doctors and better for society. And in 2014 Aledade was born.

Running Through Walls: Genetic Truths, No Veneers

Anne Wojcicki, founder of 23andMe, speaks with Bob Kocher of Venrock about her path to entrepreneurship, the importance of authenticity and health as the ultimate equalizer of humanity. Wojcicki was dismayed by the lack of transparency in healthcare, which led the company to sell direct to consumers and empower them with information to get the care they want. In addition to understanding how their genetic information impacts their health, 23andMe has allowed people to engage with their genetic information to understand where they come from. Ancestry has been an addictive component of the product for consumers as people are often surprised to find that their roots and connections may not be exactly what they thought. Long lost cousin? Mostly, Wojcicki loves the honesty in healthcare.

Running Through Walls: Healthcare. It’s Complicated.

Blue Shield of California (BSCA) CEO Paul Markovich speaks with Bob Kocher at Venrock about bringing the healthcare system out of the stone age and the opportunities for entrepreneurs to bring much needed change to the industry. They talk about how Paul’s career path led him to healthcare, how he fosters an open environment that welcomes feedback and what BSCA is doing to create new efficiencies through a collaboration with Anthem Blue Cross, called Cal INDEX. They also discuss “what insurance companies actually do” and who is making money in healthcare. Paul is currently president and CEO of BSCA, a four million-member nonprofit health plan. Their mission is to ensure Californians’ access to high-quality healthcare at an affordable price. Paul was previously an entrepreneur, having cofounded MyWayHealth, a consumer-driven health plan.